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Charlotte Acciari Resume (2).pdf

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✉️ [email protected]

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Work experiences

Diligent

Aug 2022 - Current

Apr 2021 - Aug 2022

Senior Product Designer

• Led a 6-designer redesign project to drive user growth and reduce churn. POC achieved 100% user & SME satisfaction, unlocking buy-in for improvements.
• Unified entity & finance tools integration to simplify equity creation, projected to cut company creation time by 15-20%.
• Reduced design time by 50% by spearheading reusable design patterns across two products, fostering alignment and accelerating delivery.
• Established AI design system foundations, creating a single source of truth for designers.
• Redefined triad collaboration model, clarifying roles and responsibilities in the agile cycle to improve team cohesion and focus on shared outcomes.
• Co-led Equity redesign vision with leadership, achieving 10% progress implementing key UI components with the triad.

Product Designer

• Led design and implementation of two distinct data visualisation solutions, resulting in more intuitive data analysis for users.
• Collaborated with staff designer to create comprehensive site map and redesign navigation for Equity, streamlining user flows and improving information discoverability.

Freelance

Jun 2020 - Dec 2021

UX/UI Designer

• Led design initiatives for multiple start-ups, providing strategic direction and hands-on design expertise.
• Advised on the integration of foundational design processes to improve long-term cross-collaboration.

Recordent

Sep 2020

Product Designer

• Accelerated mobile app launch, delivering in 3 months (vs. 4-months target).
• Increased revenue by ~10% since launch.
• Launched user-focus features, increasing user satisfaction by ~15%.
• Redesigned app's visual identity, boosting user engagement.

lemlist

Jun 2020 - Aug 2020

Product Designer

• Increased user satisfaction of the reporting feature by ~20% by streamlining the experience.
• Led product-wide audit to identify key improvements, and developed gamification strategy for increased user engagement.

Indeed

Jun 2018 - Jan 2019

Client Success Specialist

• Enhanced the lead reassignment process for spending clients, resulting in improved efficiency and customer satisfaction.
• Developed a streamlined process for all prospect clients, optimising customer onboarding and engagement.
• Successfully coached and supported the establishment of a new French team, contributing to their successful integration and performance.

Arvato Financial Solutions

Sep 2017 - Jun 2018

Jan 2016 - Sep 2017

Independent projects